Active listening is an important part of your communication skill set because it encourages openness, honesty, and success.  When you pay attention to your conversation partner, you show that person they are being heard, thus building trust and making that person feel like their words matter to you. One of the most critical skills in effective communication is active listening. Developing this soft skill will help you build and maintain relationships, solve problems, improve

It is important to take 'Tender Loving Care (TLC)' when creating your training sessions, and always follow the 'Training Life Cycle...

Having worked in the industry for nearly 20 years, and most of that time in Retail, I would estimate that I have sat in on over 5000...

Whether you love them or hate them, they are part of our jobs and there is no escaping them. Who are they? What are they? …Presentations...