Approaching a conversation about improving a Team Member’s performance requires preparation, empathy, a focus on collaboration, and a clear path forward. Even though hearing the truth about their current performance will be tough and possibly hurtful, it’s a teaching moment People Leaders must embrace to help them become more resilient and adept at problem-solving and developing professional relationships. Here are several strategies for treating difficult performance convers

When it comes to coaching, there's a model that can help both the coach and the coachee work together to achieve the coachee's goals. It's called the GROW model, which stands for Goals, Reality, Options, and Will . As a coach, you'll help your coachee assess, explore and define each of these areas over the course of a constructive conversation. First, you'll help your coachee think about how they'd like things to be in the future and identify their desired goal. This stage

Proper impactful feedback conversations do three things: 1. Always come from a good place and start with openness and humility. 2. Have positive intent, with the focus being on helping the receiver grow and develop, rather than to showing them they were wrong, or making them feel bad. 3. Invite the receiver into the problem-solving process and be part of the solution. Giving developmental feedback that sparks growth is a critical challenge to master, because it can make the d