Trust is a key component of healthy relationships, yet we've all experienced situations where it's been broken. So how can we develop and rebuild trust within organizations? A high-trust workplace allows for risk-taking, free expression, and innovation, resulting in successful outcomes. On the other hand, low-trust organizations are plagued by office politics and information hoarding, leading to slower and less effective decision-making. As leaders, we have a crucial role to

Active listening is an important part of your communication skill set because it encourages openness, honesty, and success.  When you pay attention to your conversation partner, you show that person they are being heard, thus building trust and making that person feel like their words matter to you. One of the most critical skills in effective communication is active listening. Developing this soft skill will help you build and maintain relationships, solve problems, improve

Proper impactful feedback conversations do three things: 1. Always come from a good place and start with openness and humility. 2. Have positive intent, with the focus being on helping the receiver grow and develop, rather than to showing them they were wrong, or making them feel bad. 3. Invite the receiver into the problem-solving process and be part of the solution. Giving developmental feedback that sparks growth is a critical challenge to master, because it can make the d

A lot of people, including myself, will create goals for the New Year around work productivity. Productivity is the amount of work an individual or group accomplishes within a certain amount of time. Greater productivity means you complete more with less time or effort. You can measure accomplishments by the quality of the work, the number of tasks finished, or the amount of product created. Why is productivity important? 1. People with higher levels of productivity can reduc

Want to be a leader who is respected, admired and followed by others? Well then, start by serving them! Visualize two contrasting leaders... One leader commands and demands from their people. They spark more dread than drive within their team. The other leader is more hands-on. Working in unison with their team. They regularly ask, "What can I do to support you?" Guess who gets happier employees and better results? When it comes to leadership, there are several different mana